Landstrasse 30
8595 Altnau, CH
+41 71 686 84 70
info@flyerline.ch
We value your satisfaction!
Quality and customer satisfaction are a vital part of our corporate philosophy. Not only do we live and love quality, but we constantly strive to improve it on an ongoing basis.
We consider every customer contact an opportunity!
That means if you ever have any reason to file a complaint regarding one of your orders, we guarantee that your concerns will be investigated both carefully and swiftly. We also view every complaint as an opportunity!
Use the form below to explain the situation. In order to ensure that we can process your request correctly, we ask that you please complete the online form in full. Thank you for your cooperation!
Complaints form
Your Contact
Please don’t hesitate to contact me, your personal point of contact for complaints.
Tamara Osterwalder
Head of Quality and Complaints Management
-
qualitaet@flyerline.ch
- +41 71 686 84 01
Please follow the instructions:
Deadline for complaints
The deadline for submitting complaints is 10 days following delivery. Unfortunately, any complaints submitted after this deadline cannot be considered.
Colour variations
Colour variations are still possible despite our use of state-of-the-art printing machines, quality assurance measures and process monitoring. The final print result depends on a variety of different factors such as paper texture, temperature, humidity, the direction of movement, the surface of the material and many others. This means that a certain tolerance range applies to colours and that small deviations do not constitute grounds for a complaint.